Hard Capping of Grievances Pending Beyond 90 Days

The Chairman of the IRDAI has issued a strict operational warning to the Ombudsman Council regarding complaints lingering past the 90-day mark. The regulator has mandated that long-pending cases must be resolved immediately, aiming for a zero-backlog state for mature customer disputes.

This directive introduces swift accountability into the dispute loop. Insurers can no longer intentionally stall legal arbitrations, forcing them to settle fair claims quickly or face regulatory penalties.